Technical Support Specialist

1 day ago


Birmingham, Birmingham, United Kingdom Air IT Limited Full time
Job Overview
A challenging role awaits at Air IT Limited, where you will play a pivotal part in providing top-notch support to our clients.

About the Role:
This exciting position involves serving as the primary point of contact for technical service requests, ensuring efficient and effective customer service, diagnosing and resolving issues, and maintaining meticulous records throughout the ticket lifecycle. As a key member of our team, you will be expected to deliver high-quality first-time fixes with your exceptional troubleshooting skills, escalate complex issues when necessary, and manage workload to meet SLAs.

Your Responsibilities:
  • Provide stellar customer service to end-users and stakeholders
  • Act as the primary point of contact for technical service requests
  • Maintain accurate records throughout the ticket lifecycle
  • Deliver high-quality first-time fixes with your troubleshooting prowess
  • Escalate complex issues as needed and manage workload to meet SLAs

About You:
We are seeking an individual with previous experience in IT support, exceptional customer service and problem-solving skills, proficiency in the latest Microsoft technologies, strong troubleshooting abilities with Microsoft Office and Windows desktops, and knowledge of Active Directory, Group Policy, and DNS, with a passion for learning and development.

The Perks:
  • Hybrid working options for a better work-life balance
  • 25 days annual leave plus bank holidays
  • Ongoing learning and development opportunities
  • Cycle to work scheme and technology vouchers
  • Enhanced family leave
  • Celebration day - an additional day off each year to celebrate an occasion important to you
  • Salary sacrifice pension
  • 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
  • Company social events and competitions
  • Discount and Cashback Scheme
  • Group Income Protection
  • Life Insurance
  • EAP and Virtual GP Service

Our Culture:
At Air IT Limited, we value diversity and are committed to providing equal employment opportunities for all.

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