International BSC Transactions Manager
4 weeks ago
The Heidelberg Materials International Business Service Centre (BSC) provides administrative, transactional and accounting services to in-scope HM companies.
This role is responsible for the delivery of a specific team, ensuring that transaction processes targets are met on a continuous basis, and to a high standard.
Key Responsibilities- Team Management - Manage a team processing high volumes of transactions within given focus areas, ensuring all processes are run in accordance with given training and documentation, and that all controls are adhered to.
- People Development - Recruit, develop and retain a suitably skilled workforce to deliver the required activities on a stable and uninterrupted basis.
- Performance Monitoring - Utilize all available data to monitor team and individual performance on a continuous basis, interpreting lead indicators to make proactive tactical changes to ensure that deliverables are successfully delivered.
- Customer Service - Proactively manage the relationship with international middle managers and above from HM, ensuring professionally managed governance meetings, and responsive turnaround times on escalations.
- Subject Matter Expertise - Develop deep knowledge of the systems and end-to-end processes in team scope, providing meaningful development and support to team members to ensure that they have the knowledge required.
- Continuous Improvement - Identify areas of inefficiency or bottlenecks, collaborating between teams to understand alternative solutions and best practice, and utilizing this information to propose improvement initiatives.
Responsible for a department of up to c.25 FTE, providing services to various HM companies and geographies.
Compliance - The role holder is expected to comply with all aspects of the Heidelberg Materials Compliance Policy, ensuring that all business/operations are performed in accordance with instructions and procedures, and in such a way so as to prevent any fraudulent activities taking place.
Requirements- Fluent French language required.
- Experience within a P2P function.
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