International D&I Manager
1 month ago
This position is responsible for managing a team that delivers high-volume transaction processing within a specific focus area, ensuring targets are met and processes are run in accordance with training and documentation.
The successful candidate will be responsible for managing a high-performing team, ensuring all processes are run in accordance with given training and documentation, and that all controls are adhered to.
Key Responsibilities- Team Deliverables - manage a team processing high volumes of transactions within given focus area, ensuring all processes are run in accordance with given training and documentation, and that all controls are adhered to.
- People Management – recruit, develop and retain a suitably skilled workforce to deliver the required activities on a stable and uninterrupted basis.
- Performance Management – Utilize all available data to monitor team and individual performance on a continuous basis.
- Customer Service - Proactively manage the relationship with international middle managers and above from HM, ensuring professionally managed governance meetings, and responsive turnaround times on escalations.
- Subject Matter Expertise – Develop deep knowledge of the systems and end-to-end processes in team scope, providing meaningful development and support to team members to ensure they have the knowledge required.
- Continuous Improvement – Identify areas of inefficiency or bottlenecks, collaborate between teams to understand alternative solutions and best practice, and propose improvement initiatives.
Responsible for a department of up to c.25 FTE, providing services to various HM companies and geographies.
ComplianceThe role holder is expected to comply with all aspects of the Heidelberg Materials Compliance Policy, ensure all business/operations are performed in accordance with instructions and procedures, and prevent any fraudulent activities taking place.
Education/Qualification- Fluent French language required.
- Experience within a P2P function.
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