International BSC Transactions Manager
5 days ago
The Heidelberg Materials (HM) International Business Service Centre (BSC) provides administrative, transactional and accounting services to in-scope HM companies.
The International BSC Transactions Manager is responsible for the delivery of a specific team, ensuring that the transaction processes targets are met on a continuous basis, and to a high standard. In addition, they are responsible for managing a high performing team in line with BSC values.
Key accountabilities
Team Deliverables - manage a team processing high volumes of transactions within given focus area (typically accounts payable, central purchasing administration, master data management, document validation, or cash application - although this list is not exhaustive). Ensuring all processes are run in accordance with given training and documentation, and that all controls are adhered to. Work within Service Level Agreements on a 'right first time' basis
People Management - recruit, develop and retain a suitably skilled workforce to deliver the required activities on a stable and uninterrupted basis. Allocate appropriate team members to outstanding work queues on a daily basis.
Performance Management - Utilize all available data to monitor team and individual performance on a continuous basis. Interpret lead indicators to make proactive tactical changes to ensure that deliverables are successfully delivered.
Customer Service - Proactively manage the relationship with international middle managers and above from HM. Ensure professionally managed governance meetings, and responsive turnaround times on escalations. Foster a transparent and trusted working relationship between business units.
Subject Matter Expertise - Develop deep knowledge of the systems and end to end processes in team scope. Provide meaningful development and support to team members to ensure that they have the knowledge required. Investigate complex or unique transactions and propose solutions. Provide thorough root cause analysis and outcomes for issues arising,
Continuous Improvement - Identify areas of inefficiency or bottlenecks. Collaborate between teams to understand alternative solutions and best practice. Utilize this information to propose improvement initiatives. Lead and drive CI implementation projects as required.
Financial & Non-Financial accountabilities (capture size of role e.g., budget responsibility)
Responsible for a department of up to c.25 FTE
Providing services to various HM companies and geographies.
Compliance
The role holder is expected:
To comply with all aspects of the Heidelberg Materials Compliance Policy.
To ensure that all the business/operations are performed in accordance with instructions and procedures and in such a way so as to prevent any fraudulent activities taking place.
To comply with the Health & Safety at Work Act 1974 and to observe the requirements of the Company Safety Policy and other relevant legislation.
To proactively manage health & safety of employees to continuously improve the company's health & safety performance.
To update all areas of knowledge as required to carry out the job with maximum effectiveness and to attend training/development courses as and when required.
To comply will all aspects of the HR Policies and Procedures of the Company.
Education/Qualification
Fluent French language required
Experience within a P2P function
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