Service Desk and Support Technician

4 days ago


Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time

Air IT Limited is a dynamic MSP that is constantly evolving and growing. We are seeking a talented 2nd Line Service Desk Engineer to join our team. As a key member of our service desk, you will be responsible for handling escalated service requests and providing top-notch support to our clients.

Responsibilities
  • Managing all technical cases to ensure client satisfaction
  • Collaborating with the Technical Team to resolve technical issues
  • Utilizing monitoring software to track client IT system performance
  • Escalating matters promptly when necessary

About You

To be successful in this role, you will need:

  • Proven experience in an IT helpdesk support environment
  • Demonstrated knowledge of multiple IT systems and applications
  • Experience with Microsoft 10/11, Microsoft Office 2019, 2022, and Microsoft Office 365 Platform
  • GCSEs in Maths and English or equivalent

We offer a competitive salary of £35,000 - £45,000 per annum, depending on experience. This includes:

  • Generous holiday entitlement and bank holidays
  • Opportunities for ongoing learning and development
  • Cycle to work scheme and technology vouchers
  • Paid parental leave and other benefits


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