Service Desk Operator

14 hours ago


Milton Keynes, Milton Keynes, United Kingdom identifi Global Resources Full time

About the Job

We are looking for a skilled Technical Service Desk Analyst to join our team at Identifi Global Resources Limited. As a key member of our service desk team, you will provide technical support to our clients, resolving issues efficiently and effectively. With a strong background in IT and excellent communication skills, you will thrive in this fast-paced environment.

About the Company

Identifi Global Resources Limited is a leading security and digital transformation solutions company. Our team delivers high-quality services to clients, helping them achieve their business goals through innovative technology solutions. We value expertise, innovation, and collaboration, and we strive to build long-term relationships with our clients.

Key Responsibilities

  • Monitor service desk activity and respond to client inquiries.
  • Resolve technical issues using diagnostic tools and expertise.
  • Collaborate with the technical team to resolve complex issues.
  • Provide excellent customer service and ensure timely issue resolution.

Requirements

  • Strong IT skills and experience with Microsoft applications.
  • Excellent communication and problem-solving skills.
  • Basic knowledge of service desk operations and service management.

Desirable Qualifications

  • Knowledge of IT technologies such as MDM, virtualisation, networking, storage, web application development, and Sophos antivirus.
  • Familiarity with ITIL.

Benefits

  • Rotational working pattern with shift hours (7am-3pm or 9am-5pm or 11am-7pm) and 1 in 4 weekend shifts (£150 extra pay for weekends).
  • UK Security Clearance required, involving background checks.

Estimated Salary: £24,000 per annum + benefits.



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