Service Desk Specialist

3 weeks ago


Milton Keynes, Milton Keynes, United Kingdom identifi Global Resources Full time
About the Role

This position is ideal for a motivated and organized individual who can provide top-notch technical support to clients. As a Service Desk Operative, you will be responsible for monitoring service desk activity, accurately registering calls for service, and providing initial triage.

You will work independently or as part of a team to resolve requests where possible or allocate them to the appropriate person. Additionally, you will carry out general administrative duties around IT and networking tasks.

Key responsibilities include:

  • Supporting day-to-day administration of cloud-based software, including responding to alerts
  • User account creation and administration
  • Setting up and distributing equipment to staff
  • Conducting routine IT housekeeping and proactive checks on our systems
  • Supporting the technical team with incident resolution
  • Assisting clients with troubleshooting and triage

We are looking for someone with excellent communication skills, attention to detail, and the ability to work in a fast-paced environment. If you have experience in Microsoft applications, operating systems, and service desk operations, we want to hear from you



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