IT Service Desk Specialist
18 hours ago
The role of the IT Service Desk Analyst at Kuehne + Nagel AS is to provide timely and effective support to internal stakeholders, ensuring prompt resolution of IT-related issues and requests. This 1st/2nd line hybrid position involves coordinating responses, resolving incidents, and escalating complex requests to higher-level support groups as necessary.
Your Key Responsibilities- Manage and prioritize incoming incidents and service requests, adhering to defined service level agreements (SLAs). Escalate incidents and requests to higher-level support groups when required.
- Communicate effectively with users to gather relevant information, clarify issues, and provide updates on incident and request status.
- Collaborate with cross-functional teams to facilitate the resolution of complex incidents and requests, ensuring smooth handovers and effective problem-solving.
- A minimum of [salary] per annum salary for this role reflects your experience and expertise in a service desk or IT support capacity.
- You should possess strong knowledge of ITIL processes, particularly incident, change, and problem management.
- Effective communication and customer service skills are essential to interact with stakeholders at various levels of the organization and external parties.
- You should be proficient in utilizing service desk ticketing systems to log, track, and resolve incidents and requests.
- Familiarity with a wide range of hardware, software, and network technologies commonly used in business environments, including but not limited to Active Directory, Microsoft Exchange, M365, Intune, Active Roles, MDM Management, and Remote Support Tools.
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Service Desk Support Specialist
5 days ago
Milton Keynes, Milton Keynes, United Kingdom identifi Global Resources Full timeService Desk Support SpecialistA dynamic role for an ambitious individual to excel in technical support.Estimated Salary: £24,000 per annum + benefitsThis position is ideal for a UK Passport holder or someone with 5 years of continuous residency in the UK as you will undergo UK Security Clearance.We are looking for someone passionate about their career and...
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Technical Service Desk Engineer
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Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full timeAir IT Limited is a successful MSP with a strong reputation for providing excellent IT and Cyber Security services to local SMEs nationwide. We are now looking for a Technical Service Desk Engineer to join our team and contribute to our continued growth and success.The RoleIn this role, you will be responsible for handling escalated service requests,...
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Service Desk and Request Practice Lead
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Help Desk Specialist
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Milton Keynes, Milton Keynes, United Kingdom Oxfordshire City Council Full timeWe are seeking an experienced Help Desk Specialist to join our team in Oxfordshire.Job DescriptionAs a Help Desk Specialist, you will be responsible for providing technical support to our customers across various departments. You will work closely with our operations and workshop services teams to resolve client user issues efficiently.You will identify...
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Service Desk Engineer Role
1 week ago
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IT Service Desk Agent
6 days ago
Milton Keynes, Milton Keynes, United Kingdom identifi Global Resources Full timeAbout the JobWe are looking for an IT Service Desk Agent to join our team at identifi Global Resources. As an IT Service Desk Agent, you will be the first point of contact for our clients' technical queries and issues.Your primary responsibility will be to provide timely and effective technical support to our clients, escalating complex issues to the...
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IT Service Management Specialist
1 week ago
Milton Keynes, Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full timeCompany OverviewWe are seeking a skilled professional to lead the design and implementation of Service Desk and Request Management practices for a prestigious client.Job DescriptionYou will be responsible for establishing a new service desk that enhances user experience through innovative channels, developing a Request Catalogue that improves access to...
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Help Desk Support Specialist
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Service Desk Operations Specialist
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Digital Learning Specialist
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Front Desk Support Specialist
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Service Desk Engineer
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Service Desk Specialist
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Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full timeCompany OverviewAir IT Limited is an award-winning MSP that provides innovative IT solutions to local SMEs nationwide. We are committed to empowering our teams and revolutionising IT and Cyber Security support.Job Description:Provide first-line technical support to clients via phone, email, or remote desktopDiagnose and resolve technical issues with...
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Machine Set-up Specialist
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Technical Service Desk Analyst
2 days ago
Milton Keynes, Milton Keynes, United Kingdom Red Bull Racing Formula One Team Full time**Job Description**">We are seeking an undergraduate to join our IT Service Desk team as a Technical Service Desk Analyst. In this role, you will be responsible for providing excellent customer service and technical support to our team members. You will work on a variety of tasks, including troubleshooting technical issues, setting up new hardware and...
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Onsite Support Specialist
1 month ago
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IT Help Desk Specialist
5 days ago
Milton Keynes, Milton Keynes, United Kingdom ⁓慓 Full timeS-SA Digital is looking for an IT Help Desk Specialist to join our team in Milton Keynes.About the RoleThis role involves providing technical support to our nationwide customer base using Microsoft technologies such as Azure, AD, and Office365.The ideal candidate will have strong commercial experience and be passionate about IT support.A competitive salary...
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Service Desk Solutions Engineer
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ICT Curriculum Specialist
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Technical Service Desk Engineer
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