Technical Service Desk Analyst
1 day ago
Job Summary
We are seeking an experienced IT Support Specialist to join our team at Identifi Global Resources Limited. As a key member of our service desk team, you will provide exceptional support to our clients, resolving issues efficiently and effectively. With a strong background in IT and excellent communication skills, you will thrive in this fast-paced environment.
About the Company
Identifi Global Resources Limited is a leading security and digital transformation solutions company. Our team delivers high-quality services to clients, helping them achieve their business goals through innovative technology solutions. We value expertise, innovation, and collaboration, and we strive to build long-term relationships with our clients.
Key Responsibilities
- Monitor service desk activity and respond to client inquiries.
- Resolve technical issues using diagnostic tools and expertise.
- Collaborate with the technical team to resolve complex issues.
- Provide excellent customer service and ensure timely issue resolution.
Requirements
- Strong IT skills and experience with Microsoft applications.
- Excellent communication and problem-solving skills.
- Basic knowledge of service desk operations and service management.
Desirable Qualifications
- Knowledge of IT technologies such as MDM, virtualisation, networking, storage, web application development, and Sophos antivirus.
- Familiarity with ITIL.
Benefits
- Rotational working pattern with shift hours (7am-3pm or 9am-5pm or 11am-7pm) and 1 in 4 weekend shifts (£150 extra pay for weekends).
- UK Security Clearance required, involving background checks.
Estimated Salary: £24,000 per annum + benefits.
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