Technical Service Desk Analyst

1 day ago


Milton Keynes, Milton Keynes, United Kingdom identifi Global Resources Full time

Job Summary

We are seeking an experienced IT Support Specialist to join our team at Identifi Global Resources Limited. As a key member of our service desk team, you will provide exceptional support to our clients, resolving issues efficiently and effectively. With a strong background in IT and excellent communication skills, you will thrive in this fast-paced environment.

About the Company

Identifi Global Resources Limited is a leading security and digital transformation solutions company. Our team delivers high-quality services to clients, helping them achieve their business goals through innovative technology solutions. We value expertise, innovation, and collaboration, and we strive to build long-term relationships with our clients.

Key Responsibilities

  • Monitor service desk activity and respond to client inquiries.
  • Resolve technical issues using diagnostic tools and expertise.
  • Collaborate with the technical team to resolve complex issues.
  • Provide excellent customer service and ensure timely issue resolution.

Requirements

  • Strong IT skills and experience with Microsoft applications.
  • Excellent communication and problem-solving skills.
  • Basic knowledge of service desk operations and service management.

Desirable Qualifications

  • Knowledge of IT technologies such as MDM, virtualisation, networking, storage, web application development, and Sophos antivirus.
  • Familiarity with ITIL.

Benefits

  • Rotational working pattern with shift hours (7am-3pm or 9am-5pm or 11am-7pm) and 1 in 4 weekend shifts (£150 extra pay for weekends).
  • UK Security Clearance required, involving background checks.

Estimated Salary: £24,000 per annum + benefits.



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