Help Desk Operations Specialist
4 days ago
Job Description:
As a Help Desk Operations Specialist, you will be responsible for leading and motivating the day-to-day management of the Escalations Team of engineers. You will also ensure that the team provides a first-class, predominantly SLA-driven service to clients when dealing with and resolving a variety of managed service tickets.
Key Skills and Qualifications:
The successful candidate will need to have experience in managing a support desk team, call prioritisation, call queue management and SLA management. They will also need to have excellent interpersonal skills, calm and effective communication skills and the ability to prioritize their own workload and meet tight deadlines. Additionally, they will need to have good understanding of Microsoft Cloud technologies (Teams & Microsoft 365) and ITIL v4 desirable.
Benefits:
We offer a competitive salary and benefits package, including 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days. Birthday off work (from 2025). Exams towards certifications relevant for your role fully paid for by Fitzrovia IT.
-
Help Desk Operations Manager
2 days ago
London, Greater London, United Kingdom Migrant Help Full timeMigrant Help: We are a leading charity that delivers support and advice services to migrants across the UK. Our vision is to provide high-quality services that empower migrants to rebuild their lives and achieve their potential.Job Description: As an Assistant IT Service Desk Manager, you will play a critical role in supporting our organisation's growth and...
-
Help Desk Operations Specialist
4 days ago
London, Greater London, United Kingdom Community Title Network, LLC Full timeAbout the TeamThe IT Department at Community Title Network, LLC is responsible for providing technical support to end-users company-wide.Key Responsibilities of this Help Desk Operations Specialist role include:Providing technical support for software and hardware issues.Maintaining inventory via inventory tracking software.Documenting problems, ticket...
-
Help Desk Operations Specialist
3 days ago
London, Greater London, United Kingdom TRIA Full timeHelp Desk Operations SpecialistTRIA is seeking a Help Desk Operations Specialist to join their technology team and provide technical assistance and support across the EMEA region.In this role, you will be providing first-line support across their whole business estate, owning the technical escalation of 1st line end-user support for computer-related...
-
Help Desk IT Specialist
3 weeks ago
Greater Bristol Area, United Kingdom Cogito Full timeJob Title: Help Desk IT SpecialistWe are seeking a skilled and resourceful Help Desk IT Specialist to join our team at Cogito. As a Help Desk IT Specialist, you will play a critical role in providing timely and effective technical support to our customers.About the Role:Act as the primary point of contact for technical issues.Manage and prioritize support...
-
Help Desk Specialist
1 month ago
London Area, United Kingdom Spinks Full timeAbout SpinksWe are a leading global provider of Technology Solutions, a true Pioneer in technology outsourcing.This technology solutions company is part of a global group specializing in delivering smart solutions to solve business challenges and create value.With over 20 years of experience, they have a presence in multiple countries and operate several...
-
Help Desk Specialist
4 days ago
London, Greater London, United Kingdom Great Ormond Street Hospital NHS Foundation Trust Full timeAre you passionate about providing exceptional customer service and technical support? We are seeking a highly motivated and organized Help Desk Specialist to join our team at Great Ormond Street Hospital NHS Foundation Trust. As a Help Desk Specialist, you will be the first point of contact for all users of our Epic system, providing support for...
-
Help Desk Operator
5 months ago
London, United Kingdom Compass Group Full timeWe're currently recruiting a dedicated Help Desk Operator to help ensure the smooth running of the operations in Healthcare on a full time basis, contracted to 37.5 hours per week. As a Help Desk Operator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that...
-
Help Desk Support Specialist
1 month ago
London Area, United Kingdom Harrington Starr Full timeHelp Desk Support SpecialistHarrington Starr is partnering with a renowned Quant Trading Firm in London to find entry-level Help Desk Engineers for their Infrastructure Team. The successful candidates will support the business in technical issues both in person and remotely.This role offers a chance to become embedded in the company and progress further up...
-
Help Desk Support Specialist
1 month ago
London Area, United Kingdom Digital Gurus Full timeJob Title: IT Help Desk Engineer – FinTechLocation: London (Hybrid/Remote)Company: Innovative FinTech About the Company:Join a pioneering FinTech company that has seen over 8 years of success in the US and is now rapidly expanding its footprint in the UK market. With a highly successful first 12 months in the UK, the company is now expecting hyper growth...
-
Help Desk Support Specialist
1 month ago
London Area, United Kingdom Digital Gurus Full timeJob Title: IT Help Desk Engineer – FinTechLocation: London (Hybrid/Remote)Company: Innovative FinTech About the Company:Join a pioneering FinTech company that has seen over 8 years of success in the US and is now rapidly expanding its footprint in the UK market. With a highly successful first 12 months in the UK, the company is now expecting hyper growth...
-
Help Desk Coordinator
5 months ago
London, United Kingdom SPOR Group Full time**Job Information**: Industry **Technology*** Work Experience **1-3 years*** Salary **22000*** City **London*** Province **City of London*** Country **United Kingdom*** Postal Code **WC1X 8AQ*** **About us**: - We are an innovative workplace technology brand built to transform the way that organisations connect, collaborate and communicate on...
-
Help Desk Manager
3 weeks ago
London Area, United Kingdom McFall Recruitment Limited Full time🌟 Exciting Opportunity! IT Infrastructure Help Desk Manager | London 🌟Are you an experienced IT Infrastructure Help Desk Manager with a solid technical foundation in Microsoft products and ServiceNow ticketing systems? Do you thrive on the challenges of people management and creating a collaborative environment? If so, we’re looking for a motivated...
-
Help Desk Manager
2 weeks ago
London Area, United Kingdom McFall Recruitment Limited Full timeExciting Opportunity! IT Infrastructure Help Desk Manager | London Are you an experienced IT Infrastructure Help Desk Manager with a solid technical foundation in Microsoft products and ServiceNow ticketing systems? Do you thrive on the challenges of people management and creating a collaborative environment? If so, we’re looking for a motivated...
-
Help Desk Manager
3 weeks ago
London Area, United Kingdom McFall Recruitment Limited Full time🌟 Exciting Opportunity! IT Infrastructure Help Desk Manager | London 🌟Are you an experienced IT Infrastructure Help Desk Manager with a solid technical foundation in Microsoft products and ServiceNow ticketing systems? Do you thrive on the challenges of people management and creating a collaborative environment? If so, we’re looking for a motivated...
-
Service Desk Specialist(MSE Domin)
3 weeks ago
London Area, United Kingdom BURGEON IT SERVICES Full timeJob Title: Service Desk Specialist(MSE Domin)Job Type: ContractJob Description:We are seeking a Service Desk Specialist to support the L1/L2 Service Desk, handling incidents, standard changes, and problems on a L3 level. The successful candidate will prepare and execute non-standard changes, manage production plans, and perform LCM activities.Mandatory...
-
IT Service Desk Manager
2 days ago
London, Greater London, United Kingdom Migrant Help Full timeCompany Overview: Migrant Help is a leading charity established in 1963, delivering support and advice services to migrants across the UK. We foster a culture of equality, diversity, and inclusion.Job Summary: The Assistant IT Service Desk Manager role involves providing technical support across the organisation to progress the Migrant Help Strategy. You...
-
Facilities Help Desk Operator
1 month ago
London, Greater London, United Kingdom Sodexo Group Full timeSodexo is seeking a skilled Facilities Help Desk Operator to join our team in central London. As a key member of our site team, you will provide exceptional customer service and technical support in a fast-paced creative environment.Key responsibilities include:Providing a helpdesk service for reactive and planned preventative maintenance worksWorking...
-
Help Desk Operative
5 months ago
London, United Kingdom Bridge of Hope Full time**_ Help Desk Operative _** **_Location: West London _** **_Shift Rota: 8:30pm - 5:30pm (Mon-Fri only)_** **_ Salary: £23k PA_** **_ Excellent pensions & benefits available_** **The Role** - Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned - Assist with the monthly customer report - Various admin...
-
Help Desk Agent
6 months ago
London, United Kingdom Aubay Full timeLOCATION **Kensington, London**: - Hybrid- SALARY **£35k-£40k**: - EXPERIENCE LEVEL - Entry- Junior- Mid- Senior- Expert- OUR CLIENT Aircraft Management Company - SPECIALTY Private Jet Fractional Ownership - INDUSTRY Aviation - COMPANY SIZE 7500+ Employees - AUBAY'S TAKE Our client is the first private business jet charter and aircraft management...
-
Help Desk Operations Coordinator
1 week ago
East London, United Kingdom Ballymore Full timeJob OverviewThe Help Desk Operations Coordinator plays a crucial role in ensuring the smooth operation of our customer service team. This position is responsible for providing high-level support to customers, coordinating work tasks, and updating delegated tasks to ensure progress meets Service Level Agreements (SLAs).About the RoleThis 12-month fixed-term...