Help Desk Operator

5 months ago

London, United Kingdom Compass Group Full time

We're currently recruiting a dedicated Help Desk Operator to help ensure the smooth running of the operations in Healthcare on a full time basis, contracted to 37.5 hours per week.

As a Help Desk Operator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Helpdesk Operative

Escalate any complaints as required and support continuous improvement

Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request line with Service Level Agreement

Sort and dispatch calls to relevant departments

Monitoring phone lines, handling incoming calls with varying queries.

Resolve any issues accurately first time

Resolve stakeholder queries with professionalism and enthusiasm to represent our organisation effectively.

Ensure exceptional client delivery standards

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
To help with the cost of living crisis, Compass will be providing a free meal or equivalent Subsidy while working

Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more

Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits

Up to 44% off cinema tickets to enjoy your favourite blockbuster

Receive cash rewards every time you spend and use them on a wide range of brands

Un-wind with us with free wellness, mindfulness and exercise classes

You can share all discounts and offers with your friends and families

Contributory pension scheme

Grow your career with our Career Pathways and MyLearning programmes

Helpdesk Operator - North Middlesex Hospital

£11.95 per hour

37.5 hours per week

**Our ideal Help Desk Operator will**:
Previous experience in this role/similar position is essential

Excellent telephone manner, with the ability to communicate effectively and maintain a high level of confidentiality

Committed to following procedures and ensuring tasks are fully completed

Exceptional organisation skills with the ability to prioritise to meet deadlines.

Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint, Outlook and the Internet

Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.

Confident working in a hospital environment and aware at times you will meet patients that are particularly unwell or showing signs of distress.

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

**Job Reference**: com/0311/93508005/52303688/ONEWJ

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength

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