Help Desk Operator

7 months ago

London, United Kingdom Compass Group Full time

We're currently recruiting a dedicated Help Desk Operator to help ensure the smooth running of the operations in Healthcare on a full time basis, contracted to 37.5 hours per week.

As a Help Desk Operator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Helpdesk Operative

Escalate any complaints as required and support continuous improvement

Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request line with Service Level Agreement

Sort and dispatch calls to relevant departments

Monitoring phone lines, handling incoming calls with varying queries.

Resolve any issues accurately first time

Resolve stakeholder queries with professionalism and enthusiasm to represent our organisation effectively.

Ensure exceptional client delivery standards

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
To help with the cost of living crisis, Compass will be providing a free meal or equivalent Subsidy while working

Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more

Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits

Up to 44% off cinema tickets to enjoy your favourite blockbuster

Receive cash rewards every time you spend and use them on a wide range of brands

Un-wind with us with free wellness, mindfulness and exercise classes

You can share all discounts and offers with your friends and families

Contributory pension scheme

Grow your career with our Career Pathways and MyLearning programmes

Helpdesk Operator - North Middlesex Hospital

£11.95 per hour

37.5 hours per week

**Our ideal Help Desk Operator will**:
Previous experience in this role/similar position is essential

Excellent telephone manner, with the ability to communicate effectively and maintain a high level of confidentiality

Committed to following procedures and ensuring tasks are fully completed

Exceptional organisation skills with the ability to prioritise to meet deadlines.

Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint, Outlook and the Internet

Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.

Confident working in a hospital environment and aware at times you will meet patients that are particularly unwell or showing signs of distress.

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

**Job Reference**: com/0311/93508005/52303688/ONEWJ

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength

  • Help Desk Operations Manager

    1 month ago

    London, Greater London, United Kingdom Banking Circle Full time

    We are seeking a highly skilled Help Desk Operations Manager to join our Service Desk team in London.As a Help Desk Operations Manager, you will lead the Service Desk team, taking ownership of user issues, providing comprehensive remote and onsite IT support. You will work closely with other IT staff members to share knowledge, coordinate tasks, and support...

  • Help Desk Operations Manager

    2 weeks ago

    London, Greater London, United Kingdom Omni RMS Full time

    Job Title: Help Desk Operations ManagerWe are seeking an experienced Help Desk Operations Manager to join our team at Omni RMS in London, E14 9SH. This is a permanent position offering a competitive salary of £35,000 - £45,000 per annum.About the Role:The Help Desk Operations Manager will play a crucial role in supporting the Help Desk function, ensuring...

  • Help Desk Operations Specialist

    1 month ago

    London Area, United Kingdom Fitzrovia IT Limited Full time

    About the Job: We are seeking a skilled Help Desk Operations Specialist to join our team at Fitzrovia IT Limited. As a key member of our Help Desk operations, you will be responsible for leading the Escalations team of Service Desk engineers and ensuring that they provide a first-class service to clients.Job Description:As a Help Desk Operations Specialist,...

  • Help Desk Operations Manager

    2 weeks ago

    London, Greater London, United Kingdom GRAHAM Group Full time

    GRAHAM Group is a leading provider of integrated facilities management services across the UK and Ireland. As a Help Desk Operations Manager, you will play a critical role in delivering exceptional customer service and ensuring the smooth operation of our maintenance services.Key ResponsibilitiesThe successful candidate will be responsible for managing a...

  • Help Desk Operations Specialist

    1 month ago

    London, Greater London, United Kingdom Community Title Network, LLC Full time

    About the TeamThe IT Department at Community Title Network, LLC is responsible for providing technical support to end-users company-wide.Key Responsibilities of this Help Desk Operations Specialist role include:Providing technical support for software and hardware issues.Maintaining inventory via inventory tracking software.Documenting problems, ticket...

  • Help Desk Operative

    6 months ago

    London, United Kingdom Bridge of Hope Full time

    **_ Help Desk Operative _** **_Location: West London _** **_Shift Rota: 8:30pm - 5:30pm (Mon-Fri only)_** **_ Salary: £23k PA_** **_ Excellent pensions & benefits available_** **The Role** - Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned - Assist with the monthly customer report - Various admin...

  • Help Desk Operations Manager

    5 days ago

    London, Greater London, United Kingdom Armstrong Knight Full time

    Job DescriptionArmstrong Knight's Help Desk Operations Manager plays a critical role in ensuring the smooth operation of the company's Service Desk. This includes managing supplier relationships, coordinating activities with third parties, and providing clear instructions and information to ensure efficient service delivery.Key ResponsibilitiesManage the...

  • Help Desk Coordinator

    6 months ago

    London, United Kingdom SPOR Group Full time

    **Job Information**: Industry **Technology*** Work Experience **1-3 years*** Salary **22000*** City **London*** Province **City of London*** Country **United Kingdom*** Postal Code **WC1X 8AQ*** **About us**: - We are an innovative workplace technology brand built to transform the way that organisations connect, collaborate and communicate on...

  • Help Desk Professional

    1 week ago

    London, Greater London, United Kingdom Allegiance Group Full time £25,000

    IT Support PositionWe are looking for a Help Desk Professional with 1-2 years of experience in IT support to join our team in Worcester. As a Help Desk Professional, you will be responsible for providing first-line support, troubleshooting technical issues, and ensuring smooth IT operations for clients.Key Responsibilities:Providing IT support via phone,...

  • Help Desk Technician

    2 days ago

    City Of London, United Kingdom AWD online Full time

    Help Desk Technician Job OpportunityWe are seeking an experienced Help Desk Technician to join our team. As a Help Desk Technician, you will provide technical support to end-users, troubleshoot and resolve issues, and ensure the highest standard of ticket information.About the Role:Provide technical support to end-users via telephone, email, and ServiceNow...

  • Help Desk Professional

    2 weeks ago

    London, Greater London, United Kingdom RELX Full time

    We are seeking a highly skilled Help Desk Professional to join our team at RELX in London. As a key member of our IT department, you will be responsible for providing technical assistance to computer system users and answering questions or resolving computer problems for clients.The ideal candidate will have excellent verbal and written communication skills...

  • Help Desk Operations Coordinator

    1 month ago

    East London, United Kingdom Ballymore Full time

    Job OverviewThe Help Desk Operations Coordinator plays a crucial role in ensuring the smooth operation of our customer service team. This position is responsible for providing high-level support to customers, coordinating work tasks, and updating delegated tasks to ensure progress meets Service Level Agreements (SLAs).About the RoleThis 12-month fixed-term...

  • Help Desk Technician

    1 week ago

    City of London, Greater London, United Kingdom Premier Group Recruitment Full time £28,000 - £30,000

    Job Title: Help Desk TechnicianPremier Group Recruitment is seeking a permanent Help Desk Technician, with ASAP start in London. The estimated salary for this position is £25,000 - £35,000 per annum.Job Overview:We are a leading Managed Service Provider in London, providing IT solutions to businesses across the city. As a Help Desk Technician, you will be...

  • Help Desk Technician

    1 week ago

    London, Greater London, United Kingdom Leo Recruitment Limited - IT Recruitment Solutions Full time £29,000

    Are you a skilled and enthusiastic IT professional looking for a challenging role in a dynamic company? We are seeking an experienced Help Desk Technician to join our team at Leo Recruitment Limited - IT Recruitment Solutions in Poole, Dorset. As a Help Desk Technician, you will be responsible for providing 1st Line Support to customers across applications...

  • Help Desk Analyst

    1 month ago

    London, Greater London, United Kingdom Michael Page (UK) Full time

    **Role Description**We are looking for an experienced Help Desk Analyst to join our client's IT team. As a Help Desk Analyst, you will be responsible for providing technical support to users by monitoring and prioritizing user requests using our IT helpdesk system.The successful candidate will ensure all user tickets are assigned, responded to, and closed...

  • Help Desk Operations Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Invictus Group Full time

    Key ResponsibilitiesThe successful candidate will be responsible for handling customer inquiries, resolving issues, and escalating concerns to senior team members when necessary.You will also be expected to cover colleague absences, maintain accurate records, and adhere to company policies and procedures.This is a fantastic opportunity to develop your...

  • Help Desk Professional

    2 weeks ago

    London, Greater London, United Kingdom Command Recruitment Full time

    We are seeking a Help Desk Professional to join our team in London. As a Help Desk Professional, you will be responsible for providing 2nd and 3rd line technical support for all incidents and service requests reported to the Service Desk.Key Responsibilities:Provide support to all users, troubleshooting general problems and answering queries from...

  • Help Desk Specialist

    1 month ago

    London, Greater London, United Kingdom Great Ormond Street Hospital NHS Foundation Trust Full time

    Are you passionate about providing exceptional customer service and technical support? We are seeking a highly motivated and organized Help Desk Specialist to join our team at Great Ormond Street Hospital NHS Foundation Trust. As a Help Desk Specialist, you will be the first point of contact for all users of our Epic system, providing support for...

  • Help Desk Professional

    1 week ago

    London, Greater London, United Kingdom The White Company Full time

    The White Company is seeking a Help Desk Professional to join our team. As a Help Desk Professional, you will be responsible for providing exceptional customer service and technical support to our customers.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional mannerProvide technical support and troubleshooting...

  • Help Desk Operations Manager

    1 week ago

    London, Greater London, United Kingdom Ecotricity Full time

    About the RoleAs a Help Desk Operations Manager at Ecotricity, you will play a vital role in delivering exceptional support experiences for our colleagues. This involves handling incidents, service requests, and queries while striving for first-contact resolution and operational excellence.The successful candidate will focus on providing efficient and...