Helpdesk Engineer
4 days ago
About the Role
We are seeking an experienced Helpdesk Engineer to join our team in Central London. The successful candidate will have a strong background in IT support, with a focus on Windows platforms and Office 365 administration.
Key Responsibilities
- Log all calls using the IT Helpdesk System, ensuring all issues are resolved within agreed timescales.
- Ensure all computers are updated with the latest Microsoft security patches and antivirus definitions.
- Support Windows platforms, Active Directory, and Office 365 administration.
- Create and maintain computer images for Windows 10 and laptops.
- Assist with video conferencing requirements.
- Coordinate with IT suppliers for the purchasing of all IT equipment.
Benefits and Salary
The salary for this role is approximately £48,000 per annum, plus a range of benefits including hybrid working, company pension, and generous holiday package.
Qualifications and Experience
To be successful in this role, you will need a computer-related degree or equivalent industry experience. A minimum of four years of working in a similar role is also required. Microsoft certifications are a bonus, and O365/Exchange experience is a must.
- Experience in financial services/banking is desirable.
- Experience in managing Microsoft Active Directory infrastructure.
- IT Security experience/knowledge.
- Excellent written and verbal communication skills.
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