Senior Helpdesk Engineer

5 days ago


London, Greater London, United Kingdom Premier Group Recruitment Full time
Job Overview:

Premier Group Recruitment is seeking a Senior Helpdesk Engineer to join our team on a permanent basis. In this role, you will provide technical support to our clients for complex and challenging tickets.

">Key Responsibilities:
  • Provide technical support to customers via phone, email, or remote desktop
  • Responsible for escalating complex issues to senior engineers or third-party vendors when necessary
">Requirements:

To be successful in this role, you will need:

  • Strong analytical and problem-solving skills
  • Excellent communication and customer service skills
  • Experience with Microsoft 365 (E3, E5, EMS) and Azure IaaS
  • Proficiency in core Microsoft services: Exchange, SharePoint, Teams, Active Directory, Entra ID, Intune, Autopilot
  • Knowledge of ITIL frameworks and processes
">Benefits:

This role offers a competitive salary range of £50,000 - £70,000 per annum, depending on experience, as well as opportunities for professional growth and development within our company.



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