Helpdesk Coordinator Senior

1 week ago


London, Greater London, United Kingdom Burton Bolton & Rose Recruitment Services Ltd Full time

This is an exciting opportunity for a dedicated individual to join our team at Burton Bolton & Rose Recruitment Services Ltd as a Helpdesk Coordinator Senior. As a key member of our maintenance team, you will play a crucial role in ensuring the smooth operation of our residential housing services.

Key Responsibilities:
  • Coordinate maintenance requirements for residential housing tenants by scheduling repairs and maintenance tasks efficiently.
  • Liaise with tenants over the phone to discuss their needs and preferences, providing exceptional customer service.
  • Prepare job sheets, allocate work to the maintenance team, and schedule tasks to meet deadlines.
  • Log call details on our computer system and update the database regularly to ensure accurate records.
  • Track maintenance and repair job progress from initiation to completion, monitoring quality and timeliness.
  • Verify tenant satisfaction with the service provided after completion, making improvements where necessary.

The estimated salary for this position is £32,000 - £40,000 per annum, depending on experience and qualifications.


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