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Helpdesk Operations Lead

1 month ago


London, Greater London, United Kingdom THE NATIONAL GALLERY Full time
The National Gallery is a world-renowned museum seeking an experienced professional to lead the Service Desk function within its Information Systems (IS) Department. As Helpdesk Operations Lead, you will be responsible for overseeing daily operations, ensuring high levels of customer satisfaction and quality technical support services.

As part of this role, you will manage day-to-day activities, collaborate with various departments, including IS team members, and work closely with both technical and non-technical teams to provide reliable, responsive, and proactive service experiences.

Your main goal will be to coordinate efforts to elevate the efficiency of technical support services provided by the IS Department. The successful candidate will have excellent communication skills, strong leadership abilities, and experience working in fast-paced environments.

In addition to your technical expertise, you will need to possess strong analytical skills, ability to multitask, and excellent problem-solving skills. You will also be expected to maintain accurate records and provide regular updates to stakeholders.

We offer a competitive salary range of $65,000 - $85,000 per annum, depending on experience, as well as comprehensive benefits packages and opportunities for career growth and development.