Helpdesk Technician

1 day ago


London, Greater London, United Kingdom Endeavour Recruitment Solutions Full time

About the Company

Endeavour Recruitment Solutions is a leading recruitment agency based in Surrey/South London. We specialize in placing highly skilled professionals in top companies across various industries.

Job Brief

We are currently looking for a Helpdesk Technician to join our client's team. The successful candidate will have experience working with helpdesk ticketing systems and will be familiar with Excel, complex formulae, charts, pivots, and VBA coding.

Key Responsibilities

  • Providing technical support to clients via phone, email, or remote access
  • Investigating, debugging, and resolving issues reported by clients
  • Assisting with the creation and maintenance of online documentation

Requirements

  • Experience working with a helpdesk ticketing system
  • Familiarity with Excel, complex formulae, charts, pivots, and VBA coding
  • Strong analytical, troubleshooting, documentation, and problem-solving capabilities
  • Ability to work under pressure, independently, and organize work efficiently to prioritize demands

Salary and Benefits

A competitive salary of £38,000 per annum, plus benefits and opportunities for growth and development.



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