Application Support Technician

3 days ago


London, Greater London, United Kingdom Endeavour Recruitment Solutions Full time
Job Title: Application Support Technician

At Endeavour Recruitment Solutions, we are seeking a highly skilled Application Support Technician to join our team in Surrey/South London. This is an exciting opportunity to grow and upskill with training provided.

The estimated salary for this role is around £30,000 - £40,000 per annum, depending on experience. As a successful candidate, you will have the chance to work with innovative software products, providing technical and functional support to clients.

The key responsibilities of this role include:
  • Receiving, logging, escalating, and chasing outstanding issues in the helpdesk ticketing system.
  • Contributing to the development and testing of new products and features.
  • Investigating, debugging, and providing solutions to client queries and reported issues using tools like Visual Studio, TSQL, Excel, and product knowledge.
  • Assisting with online documentation creation and maintenance.
  • Managing Remote Access connections and client customized reports in Excel using VBA coding and TSQL/SQL.
  • Maintaining test environments and client databases.

Required Skills:
  • Experience with helpdesk ticketing systems.
  • Strong analytical and problem-solving capabilities.
  • Database management skills.

Desired Skills:
  • Power BI.
  • Agile project management practices.
  • .NET C#.
  • Source control experience.


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