Application Support Technician
3 days ago
At Endeavour Recruitment Solutions, we are seeking a highly skilled Application Support Technician to join our team in Surrey/South London. This is an exciting opportunity to grow and upskill with training provided.
The estimated salary for this role is around £30,000 - £40,000 per annum, depending on experience. As a successful candidate, you will have the chance to work with innovative software products, providing technical and functional support to clients.
The key responsibilities of this role include:
- Receiving, logging, escalating, and chasing outstanding issues in the helpdesk ticketing system.
- Contributing to the development and testing of new products and features.
- Investigating, debugging, and providing solutions to client queries and reported issues using tools like Visual Studio, TSQL, Excel, and product knowledge.
- Assisting with online documentation creation and maintenance.
- Managing Remote Access connections and client customized reports in Excel using VBA coding and TSQL/SQL.
- Maintaining test environments and client databases.
Required Skills:
- Experience with helpdesk ticketing systems.
- Strong analytical and problem-solving capabilities.
- Database management skills.
Desired Skills:
- Power BI.
- Agile project management practices.
- .NET C#.
- Source control experience.
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