Application Support Specialist

7 days ago


London, Greater London, United Kingdom NEC Software Solutions Full time

**Resolve Application Support Issues for Housing Solutions**

We are seeking a skilled Application Support Specialist to join our Customer Support Operations group. As a member of our team, you will be responsible for resolving application support issues for our Housing solution, providing technical assistance and guidance to NEC Housing customers.

Key Responsibilities:

  • Provide technical assistance and application support to customers
  • Develop and implement technical support procedures/documentation
  • Proactively deliver support services and identify revenue generation opportunities

Requirements:

  • Knowledge of Housing Management Software
  • Proven experience supporting Web Applications
  • Proficiency in SQL scripting and Housing database administration
  • Experience of delivering support to users

Desirable Skills:

  • Experience with NEC Housing software and related applications
  • Microsoft Windows/Linux/Solaris
  • Understanding of software development principles in an ISO 9001 environment

Benefits:

  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
  • 25 days paid holiday with the option to buy/sell (FTE)
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8


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