Application Support Specialist
7 days ago
**Resolve Application Support Issues for Housing Solutions**
We are seeking a skilled Application Support Specialist to join our Customer Support Operations group. As a member of our team, you will be responsible for resolving application support issues for our Housing solution, providing technical assistance and guidance to NEC Housing customers.
Key Responsibilities:
- Provide technical assistance and application support to customers
- Develop and implement technical support procedures/documentation
- Proactively deliver support services and identify revenue generation opportunities
Requirements:
- Knowledge of Housing Management Software
- Proven experience supporting Web Applications
- Proficiency in SQL scripting and Housing database administration
- Experience of delivering support to users
Desirable Skills:
- Experience with NEC Housing software and related applications
- Microsoft Windows/Linux/Solaris
- Understanding of software development principles in an ISO 9001 environment
Benefits:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8
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