IT Support Technician

4 weeks ago

London, Greater London, United Kingdom hVIVO Full time
Company Overview

At hVIVO, we are seeking a highly motivated and enthusiastic individual to join our team as an IT Support Apprentice. As part of our dynamic IT department, you will play a crucial role in providing exceptional technical support to our London office users.

Job Summary

This exciting opportunity is perfect for someone looking to start their career in IT or be an early stage of their career. You will embark on an incredible journey where you'll take on diverse responsibilities such as offering first-line support for various systems, keeping our software running smoothly, monitoring daily operations, documenting IT support requests, and even getting hands-on experience in assembling desktops and configuring mobile phones.

Main Responsibilities
  • You will serve as the friendly face and voice of our IT support team, serving as the first point of contact for users via face-to-face, email, or chat, offering assistance to our user base.
  • Promptly respond to enquiries, helping staff troubleshoot hardware and software issues, ensuring their problems are resolved efficiently.
  • Offer guidance and support to users in navigating computer equipment and software applications as needed.
  • Take ownership of user problems, demonstrating a proactive approach in addressing their issues, and providing clear explanations of potential solutions.
  • Create comprehensive follow-up actions and escalate issues to the appropriate teams within the organisation when necessary.
  • Delegate more intricate service issues to our skilled 2nd Line IT Engineers for resolution.
  • Generate and deliver supporting reports to stakeholders as requested, ensuring transparency and communication throughout the support process.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment with multiple priorities.
  • Strong problem-solving skills and ability to think critically.
  • Familiarity with Windows operating systems and basic computer hardware.
  • Ability to maintain confidentiality and handle sensitive information.
Benefits

We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, plus a range of benefits including:

  • Opportunities for professional development and training.
  • A supportive and collaborative team environment.
  • A comprehensive benefits package, including pension scheme and life assurance.

Note: The salary estimate is based on the UK's national average salary for an IT Support Technician position in London.

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