Third-Line IT Support Specialist

1 month ago


London, Greater London, United Kingdom Vertex IT Solutions Ltd Full time
Third-Line IT Support Specialist

We are looking for a talented Third-Line IT Support Specialist to join our team at Vertex IT Solutions Ltd. This is an exciting opportunity to work closely with Service Desk technicians and Professional Services engineers to address complex issues across a wide array of technologies.

The ideal candidate will have minimum 2 years 2nd/3rd line / NOC experience within an MSP environment, excellent problem-solving and root cause analysis skills, and strong understanding of and experience with Microsoft's cloud offering including Office 365 and Azure.

Salary: £50,000 - £65,000 per annum.

Responsibilities:
  • Work closely with Service Desk technicians and Professional Services engineers to address complex issues.
  • Provide technical guidance and mentorship to junior team members.


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