Second/Third Line IT Solutions Expert

1 month ago


London, Greater London, United Kingdom Endeavour Recruitment Solutions Full time
About the Job

We are seeking a Second/Third Line IT Solutions Expert to join our client's team in their London office. As a key member of the technical support team, you will be responsible for solving 3rd and 2nd line support tickets.

The ideal candidate will have at least one year of experience in a SaaS Technical Support role and possess exceptional problem-solving skills and attention to detail.

About the Company

Our client is the leading provider of customer service solutions for the Public Sector. They are looking for an experienced Technical Support Analyst who can work effectively with large amounts of information and prioritize tasks.

Responsibilities
  • Solving 3rd and 2nd line support tickets
  • Experience with third line (development) support and bug fixing
  • Experience with databases and SQL (MySQL and MS SQL)
  • Exceptional problem-solving skills and attention to detail
  • Exceptional communication skills

The estimated salary for this position is around £38,000 - £48,000 per annum, depending on experience.

Requirements

To be successful in this role, you will need:

  • 1+ year experience in a SaaS Technical Support role
  • Knowledge of Git and GitHub
  • Experience with Amazon Web Services, especially S3 and SDB services

In return, you will receive a competitive salary, opportunities for professional growth and development, and a chance to work with a reputable client in the Public Sector.



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