Second Line Support Expert
6 days ago
Join our dynamic team at AWD online as a Second Line Support Expert and take your career to the next level As a valued member of our IT support team, you will be responsible for resolving complex technical issues, managing helpdesk tickets, and collaborating with team members to maintain an optimized IT environment.
Responsibilities:
- Investigate and resolve escalated technical issues related to hardware and software applications.
- Collaborate with team members to ensure seamless device deployment, configuration, and support.
- Develop and implement knowledge base articles to improve user support and reduce ticket volume.
Salary: £55,000 - £70,000 per annum (dependent on experience)
A competitive salary package, opportunities for career advancement, and a stimulating work environment make this an ideal position for ambitious professionals seeking new challenges.
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