First and Second Line Support Analyst
2 days ago
About Hunter Bond
">Hunter Bond is a leading provider of innovative solutions to the banking industry. Our team is dedicated to delivering exceptional service and support to our clients.
">Job Description
">We are seeking a First and Second Line Support Analyst to join our team. As a German speaking specialist, you will provide technical support to our clients, ensuring the integrity and availability of supported applications.
">Main Responsibilities
">The main responsibilities of this role include:
">- ">
- Providing technical support to clients">
- Collaborating with development team to plan and deliver project requirements">
- Managing service desk requests and following procedures to resolve tickets">
Requirements and Qualifications
">To be successful in this role, you will need:
">- ">
- 5+ years of application support experience">
- Native German speaker">
- Strong technical skills in Windows and SQL">
- Able to write SQL statements and has back office experience">
Salary and Benefits
">We are offering a competitive salary package of £90,000-£115,000 per annum, plus a bonus structure that rewards high performance. As a valued member of our team, you can expect excellent benefits, including a comprehensive pension scheme and generous holiday entitlement.
">Working Hours
">You will work a 2 shift system, starting at 07:00 and finishing at 18:00. This includes working a morning shift from 07:00-14:00 and an afternoon shift from 14:00-18:00. Please note that some flexibility may be required during peak periods.
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