First and Second Line Support Analyst

2 days ago


London, Greater London, United Kingdom Hunter Bond Full time £90,000 - £115,000

About Hunter Bond

">

Hunter Bond is a leading provider of innovative solutions to the banking industry. Our team is dedicated to delivering exceptional service and support to our clients.

">

Job Description

">

We are seeking a First and Second Line Support Analyst to join our team. As a German speaking specialist, you will provide technical support to our clients, ensuring the integrity and availability of supported applications.

">

Main Responsibilities

">

The main responsibilities of this role include:

">
  • ">
  • Providing technical support to clients">
  • Collaborating with development team to plan and deliver project requirements">
  • Managing service desk requests and following procedures to resolve tickets">
">

Requirements and Qualifications

">

To be successful in this role, you will need:

">

  • ">
  • 5+ years of application support experience">
  • Native German speaker">
  • Strong technical skills in Windows and SQL">
  • Able to write SQL statements and has back office experience">
">

Salary and Benefits

">

We are offering a competitive salary package of £90,000-£115,000 per annum, plus a bonus structure that rewards high performance. As a valued member of our team, you can expect excellent benefits, including a comprehensive pension scheme and generous holiday entitlement.

">

Working Hours

">

You will work a 2 shift system, starting at 07:00 and finishing at 18:00. This includes working a morning shift from 07:00-14:00 and an afternoon shift from 14:00-18:00. Please note that some flexibility may be required during peak periods.



  • London, Greater London, United Kingdom SilverRock Bank Full time

    Job DescriptionThe Operational Risk Analyst will be responsible for supporting the comprehensive operational risk processes at SilverRock Bank. This includes conducting ongoing controls assessment activity and supporting with risk reporting. The ideal candidate will have operational risk experience gained within the first or second line of defence within a...


  • London, Greater London, United Kingdom Proactive Appointments Limited Full time

    Key Responsibilities:Provide face-to-face and remote IT support to users at first and second-line levels.Support laptop refreshes and BAU operations.Key Skills:ServiceNowLaptop builds and onboarding (SCCM)Excellent salary and benefits package, including bonus, annual leave, pension scheme, and private medical.


  • London, Greater London, United Kingdom AWD online Full time

    About the Role:We are seeking a highly experienced Second Line Technical Support specialist to join our team at AWD online. As a Second Line Technical Support specialist, you will be responsible for resolving complex technical issues and providing high-quality technical user support for hardware and software applications.The successful candidate will work...

  • IT Support Analyst

    2 days ago


    London, Greater London, United Kingdom JP Digital Full time

    About the Role: IT Support Analyst**Job Description**JP Digital is seeking a skilled IT Support Analyst to join our team in London/Hybrid. The successful candidate will be responsible for providing first- and second-line support for IT issues, as well as assisting with infrastructure projects.**Key Responsibilities:**- Provide first- and second-line support...


  • London, Greater London, United Kingdom Premier Group Recruitment Full time

    Premier Group Recruitment is currently seeking a highly skilled Second Line Technical Specialist to join their team on a permanent basis in the City of London. The estimated salary for this position is £45,000 - £60,000 per annum.The ideal candidate will have experience with Microsoft 365 (E3, E5, EMS) and Azure IaaS, as well as proficiency in core...


  • London, Greater London, United Kingdom Endeavour Recruitment Solutions Full time

    About the JobWe are seeking a Second/Third Line IT Solutions Expert to join our client's team in their London office. As a key member of the technical support team, you will be responsible for solving 3rd and 2nd line support tickets.The ideal candidate will have at least one year of experience in a SaaS Technical Support role and possess exceptional...


  • London, Greater London, United Kingdom LexisNexis Risk Solutions Full time

    As a Technical Customer Support Specialist at LexisNexis Risk Solutions, you will play a critical role in supporting clients with second-line support and onboarding new users to the ICIS API. This position involves collaborating with internal and external stakeholders, participating in projects like migrations, and communicating planned data changes.To excel...


  • London, Greater London, United Kingdom Cititec Talent Full time

    We are currently looking for a Commodities Trading Analyst to join our team at Cititec Talent. This is a contract position, requiring 4 days a week in-office work in London, UK.The successful candidate will be responsible for providing first- and second-line support for trading applications, ensuring seamless operations and optimizing workflows for the...


  • London, Greater London, United Kingdom Second Nature Full time

    Financial Expertise Sought for Thriving StartupWe are seeking a highly skilled Chief Financial Analyst to join our dynamic team at Second Nature, a rapidly growing startup dedicated to eradicating chronic lifestyle diseases.This is an exceptional opportunity to leverage your expertise in financial analysis and planning to contribute to our mission. As a key...


  • London, Greater London, United Kingdom Onyx-Conseil Full time

    About the Role:We are currently recruiting for an experienced Technical IT Support Analyst to join our IT team. As a Technical IT Support Analyst, you will play a key role in providing second-line technical support and assistance to our users, focusing on more complex technical issues and projects. The successful candidate will have a strong background in...


  • London, Greater London, United Kingdom SilverRock Bank Full time

    SilverRock Bank is a new bank that prioritizes fair financial outcomes for lenders and savers. As an Operational Risk Analyst, you will play a crucial role in supporting our outsourcing and third-party arrangements, as well as overseeing operational risks across the business.**Job Summary:**We are seeking a recent graduate or someone with 1-2 years of work...


  • London, Greater London, United Kingdom Jas Gujral Full time

    IT Helpdesk and Desktop Support AnalystWe are seeking a skilled IT Helpdesk and Desktop Support Analyst to join our team at Jas Gujral. This is an exciting opportunity for a motivated individual to take on a challenging role and make a significant contribution to the success of our organization.About the RoleThe successful candidate will be responsible for...


  • London, Greater London, United Kingdom Jas Gujral Full time

    Helpdesk and Desktop Support AnalystJob DescriptionWe are seeking a skilled Helpdesk and Desktop Support Analyst to join our team at Jas Gujral. This is an exciting opportunity for a motivated individual to take on a challenging role and make a significant contribution to the success of our organization.About the RoleThe successful candidate will be...


  • London, Greater London, United Kingdom Nationwide Building Society Full time

    First Line Risk Professional Nationwide Building Society is seeking a First Line Risk Professional to join our team. As a key member of our Retail Risk function, you will be responsible for providing first line risk expertise and ensuring the effective implementation of risk management strategies. This role involves working closely with business teams to...


  • London, Greater London, United Kingdom McKinlay Law Full time

    Join McKinlay Law, a dynamic commercial law firm, as a Technical Service Desk Analyst.About the Role:We are seeking a highly motivated individual to provide IT support to our office staff. As a Technical Service Desk Analyst, you will be responsible for handling IT queries, troubleshooting issues, and assisting with projects.Key Responsibilities:Provide...


  • London, Greater London, United Kingdom Iconic Resourcing Full time £23,000

    About the Role:This position is ideal for someone with 1-2 years of experience in a similar position within an MSP environment.As a First Line Support Technician, you will be the first point of contact for clients, providing essential technical support and ensuring a high level of customer satisfaction.The successful candidate will have excellent...


  • London, Greater London, United Kingdom Dynamic Search Solutions Full time

    We are looking for a First Line Incident Responder to work out of our newly developed network operations centre in Warrington. The successful candidate will have a good understanding of supporting customers directly and be eager to learn.As a key part of the team, you will act as the first line of response, providing a fast and professional response turning...


  • London, Greater London, United Kingdom iTech Media Full time

    iTech Media is looking for a Digital Workplace Solutions Analyst to execute our Workplace Technology Strategy and ensure seamless technology initiatives delivery. As a key player in this role, you will provide first-line and second-line support for end-user tooling and hardware.Job Description:Acting as a technical escalation point for outsourced service...


  • London, Greater London, United Kingdom Fruition IT Full time £27,000

    About the OpportunityFruition IT is looking for a First-Line Resolution Expert to join our IT service team in Leicester, UK. This role involves providing technical support to end-users, resolving issues efficiently and effectively, and collaborating with stakeholders to ensure seamless service delivery.Key ResponsibilitiesProvide first-line technical support...


  • London, Greater London, United Kingdom Direct Line Group Full time

    About the Role:Direct Line Group is seeking an experienced Financial Analyst to join our Capital Management team. This role will involve providing analytical support across the capital management function, contributing to the management of the Group's balance sheet through the use of reinsurance, balance sheet structuring, exposure management, and...