First Line Incident Responder

2 days ago


London, Greater London, United Kingdom Dynamic Search Solutions Full time

We are looking for a First Line Incident Responder to work out of our newly developed network operations centre in Warrington. The successful candidate will have a good understanding of supporting customers directly and be eager to learn.

As a key part of the team, you will act as the first line of response, providing a fast and professional response turning business problems into business solutions. Your key focus will be on working with both technical and non-technical staff, ensuring a seamless service delivery to our customers.

  • Your responsibilities will include resolving customer issues on their services, providing technical guidance to colleagues and escalating complex issues to senior technicians when necessary.
  • Excellent communication and problem-solving skills are essential for this role, as well as a strong ability to work under pressure.

The salary for this role is approximately £25,000 + package, and we offer multiple opportunities to grow and develop your skills, reporting directly to the Support Manager.



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