Frontline Issue Responder

1 day ago


London, Greater London, United Kingdom Voneus Full time
Responsibilities

This role involves managing technical issues such as slow speeds, poor or no connectivity, noisy line or no dial tone faults, date and email retrieval issues and much more across our telecom products. You will also need to accurately log incidents/service requests, ensuring all relevant data is captured to enable quick and efficient resolution within SLA.

Other key responsibilities include keeping customers informed on status and progress at all times, communicating with both technical and non-technical customers, providing First Time Fixes for incidents wherever possible, managing all incoming calls, and working as part of a team.

The salary for this position is estimated to be around £25,000-£35,000 per annum, depending on experience. We offer a range of benefits including 25 days Annual Leave which increases with length of service, Life assurance and Income Protection, Salary sacrifice pension scheme with 8% employer contribution matching, Health Cash Plan, Wellbeing and Social initiatives, Employee referral scheme, and Enhanced family leave benefits.



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