Frontline Support Officer

2 days ago


London, Greater London, United Kingdom Ritz Recruitment Full time

Ritz Recruitment is seeking a Frontline Support Officer to join our dynamic contact centre team. This full-time, permanent position offers a salary of $70,000 - $90,000 per annum.

About the Role

In this role, you will be responsible for providing top-notch customer service to our clients, handling high volumes of calls, and identifying potential issues to ensure timely follow-up.

Key Responsibilities:
  • Provide world-class customer service via phone, email, or other channels
  • Manage multiple calls simultaneously, ensuring timely resolution of customer queries
  • Collaborate with colleagues to achieve team goals and objectives
  • Develop and maintain relationships with customers to ensure ongoing satisfaction
Requirements

To be successful in this role, you will need:

  • Exceptional communication and interpersonal skills
  • Proven ability to work under pressure and meet deadlines
  • Strong problem-solving and analytical skills
  • Flexibility to adapt to changing priorities and requirements
What We Offer

We are dedicated to creating a supportive and inclusive work environment, offering:

  • $70,000 - $90,000 per annum
  • A hybrid working approach with flexible hours
  • Ongoing training and development opportunities


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