Aparthotel Frontline Manager
2 weeks ago
About the Role:
We are seeking an experienced and dynamic individual to join our team as a Frontline Manager. In this role, you will be responsible for maintaining close relationships with guests throughout their stay, fostering loyalty and ensuring a seamless experience.
Key Responsibilities:
- Maintain close relationships with guests to create a positive and memorable experience.
- Anticipate guests' needs to exceed expectations and drive customer satisfaction.
- Represent the Adagio brand image and values consistently.
- Develop and motivate employees to achieve high standards of service quality.
- Contribute to the recruitment process, ensuring the best talent is hired for the team.
- Organize new employee onboarding and integration into the team.
- Prepare and manage work schedules in line with activity forecasts.
- Evaluate employee performance annually, set goals, and provide coaching for growth.
- Develop training plans and monitor their implementation to enhance employee skills.
- Support career development and employee growth opportunities.
- Ensure accurate invoicing and cash handling procedures are followed.
- Create an annual budget for the department, analyze results, and implement corrective actions as needed.
- Optimize headcount for maximum efficiency.
- Oversee the efficient operation of the department.
About Us:
Adagio Aparthotels is part of Accor, a leading hospitality company offering a range of serviced apartments designed to meet customers' diverse needs. Our Adagio London Whitechapel property boasts 132 modern apartments, ideally located near iconic landmarks like the Tower of London and Tower Bridge.
Requirements:
- Strong ability to anticipate and understand guests' needs.
- Excellent teamwork and communication skills.
- Guest-centric and service-oriented mindset.
- Leadership and motivational abilities to drive team success.
- Well-organized and effective in managing multiple tasks.
- Sales orientation and excellent presentation skills.
- Good administrative skills and strong sense of ethics.
- Ability to work under pressure and maintain a high level of stress resistance.
Estimated Salary Range:
£45,000 - £55,000 per annum, depending on experience and qualifications.
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