Frontline IT Resolution Expert

7 days ago


London, Greater London, United Kingdom ME+EM Full time

About us:

We are a fast-growing luxury fashion brand, operating in a truly omnichannel way with a strong online presence and retail stores in London and Edinburgh.

Our company culture is entrepreneurial, creative, and passionate, with a focus on hard work, learning, and taking risks.

This role is crucial for providing frontline support to ensure the smooth operation of IT systems and user satisfaction within ME+EM.

Job Requirements:

This role involves:

  • Providing technical support to internal and external users via phone, email, or in person.
  • Troubleshooting hardware, software, and network issues and providing timely resolution or escalation when necessary.
  • Assisting with the basic setup and configuration of desktops, laptops, printers, and other IT equipment, in line with company standards, and ensuring all new equipment is in line with the company security standards.

What we offer:

  • A competitive salary of £35,000-£40,000 per annum, depending on experience.
  • 33 days annual leave for full time employees (25 days holiday + 8 bank holidays).
  • A day off to celebrate your birthday.
  • Pension Scheme
  • Group Life Insurance
  • Employee Assistance Programme (EAP)
  • Length of Service Award
  • Refer a Friend Scheme
  • Staff uniform for retail employees
  • Generous Staff and Friends and Family Discount
  • Annual Volunteer Day
  • Cycle to Work Scheme
  • Tech Scheme
  • Eye Care Vouchers
  • Real Living Wage Employer
  • Employee led committees
  • Social events and biannual parties
  • Enhanced maternity and paternity package after 2 years of service.

We are an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.



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