Frontline Technical Representative

8 hours ago


London, Greater London, United Kingdom Jotform Full time

**Join Our Team**

Jotform is a leading provider of online form solutions, serving over 25 million users worldwide.

We are seeking a skilled Frontline Technical Representative to join our team in London. This is a full-time opportunity with a competitive salary of £38,000 - £48,000 per annum.

About the Role

This position requires a strong technical background, with excellent communication and problem-solving skills. Your primary responsibility will be to provide first-line technical support to our customers via our support ticketing system.

You will collaborate with our designers and developers to resolve customer issues and contribute to the growth of our business.

Key Responsibilities:

  • Provide technical expertise to answer customer questions and troubleshoot issues.
  • Utilize our support ticketing system to respond to incoming tickets and maintain accurate records.
  • Maintain effective communication with customers throughout the problem resolution process.

Requirements:

  • Solid background in HTML/CSS to assist customers with form building and design.
  • Decent knowledge of JavaScript (optional) to provide workarounds.
  • Experience with CMSs, CRMs, and site builders is preferred.
  • Excellent technical knowledge and common sense are essential.

About You

  • Customer-facing skills combined with exceptional verbal and written communication skills.
  • Ability to work independently with minimal supervision.
  • Open to feedback and a team player.

Benefits

  • Generous total compensation package.
  • 100% company-paid medical, dental, and vision insurance.
  • Opportunities for professional growth and career advancement.


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