Frontline Community Liaison

23 hours ago


London, Greater London, United Kingdom AD Construction Group Ltd Full time
Customer Service Liaison Position

We are seeking a highly skilled customer service liaison to join our team at AD Construction Group Ltd.

Job Summary

The ideal candidate will possess excellent communication skills, a proactive approach, and the ability to resolve complex issues. As a customer service liaison, you will be responsible for handling resident inquiries, addressing concerns, and improving overall resident satisfaction.

  • You will respond to resident inquiries in a timely and professional manner.
  • You will work collaboratively with Forepersons to plan and execute projects.
  • You will track KPIs and analyze data to optimize service delivery.
  • You will coordinate with external partners to ensure seamless service delivery.
Key Duties
  1. Deliver outstanding customer service by actively listening, communicating effectively, and resolving issues promptly.
  2. Maintain accurate records and reports, including KPIs and resident interactions.
  3. Establish and maintain strong relationships with residents, promoting trust and confidence in our services.
Person Specifications
  • Proven experience in customer-facing roles, preferably in a construction or related industry.
  • Ability to think critically and solve complex problems.
What We Offer
  • A competitive salary of £42,000 - £52,000 per annum.
  • A comprehensive benefits package, including paid time off, bank holidays, and Christmas break.
  • Opportunities for ongoing professional growth and development.

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