Community Liaison Manager
16 hours ago
At Blue Octopus Recruitment Ltd, we are seeking an experienced Community Liaison Manager to join our team.
About the RoleThe Community Liaison Manager will be responsible for leading a team of Anti-Social Behaviour Officers, ensuring the delivery of an efficient and proactive service to our customers.
This is an exciting opportunity for a motivated and experienced professional to make a real difference in their community.
We offer a competitive salary of £42,500 per annum, a fantastic pension scheme, life assurance, great holidays, and an award-winning flexible benefits package.
Key Responsibilities:
- Lead a team of Anti-Social Behaviour Officers to deliver an exceptional service to our customers.
- Supervise and support ASB Officers in handling a range of ASB cases, providing coaching and guidance on complex matters.
- Monitor and manage team performance to achieve KPIs and customer service standards.
- Build and maintain partnerships with internal teams and external stakeholders, including local authorities, police, and community organisations.
- Represent the ASB service at court hearings and stakeholder meetings, ensuring all legal and procedural requirements are met.
Requirements:
- Proven experience leading a team in a customer-focused environment.
- Strong understanding of anti-social behaviour legislation and best practices.
- Excellent communication and interpersonal skills, with the ability to build relationships with diverse stakeholders.
- Proficiency in Microsoft Office and performance monitoring systems.
- Track record of managing performance and delivering against KPIs.
- Experience in preparing legal documentation and attending court is desirable.
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