Second Line Technical Specialist

1 day ago


London, Greater London, United Kingdom Premier Group Recruitment Full time
Premier Group Recruitment is currently seeking a highly skilled Second Line Technical Specialist to join their team on a permanent basis in the City of London. The estimated salary for this position is £45,000 - £60,000 per annum.

The ideal candidate will have experience with Microsoft 365 (E3, E5, EMS) and Azure IaaS, as well as proficiency in core Microsoft services such as Exchange, SharePoint, Teams, Active Directory, Entra ID, Intune, and Autopilot. They will also possess strong troubleshooting skills for Microsoft Server and Desktop Operating Systems, including advanced knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls).

In addition to technical expertise, the successful candidate will have practical application of ITIL principles to streamline IT operations, including involvement in various ITIL processes such as problem, change, knowledge, and configuration management. They will be responsible for providing support to customers for complex and challenging tickets, working closely with the first line support team to ensure timely resolution of issues.

Key responsibilities will include:
  1. Providing advanced level technical support to customers for complex and challenging tickets;
  2. Working closely with the first line support team to ensure timely resolution of issues;
  3. Developing and implementing effective solutions to resolve complex technical problems;
  4. Maintaining accurate records of incidents and service requests.


This is an excellent opportunity for a motivated and experienced IT professional to take their career to the next level within a dynamic and growing organization.

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