Technical Support Specialist
2 weeks ago
Deerfoot Recruitment Solutions Limited seeks a highly skilled Technical Support Specialist to join their team in Gerrards Cross. As a global leader in Clinical Intelligence, the company transforms healthcare data to enhance patient outcomes. The successful candidate will provide technical support to customers, contributing to the improvement of products and services.
Key Responsibilities:
• Provide timely and high-quality technical assistance to customers via phone and support tickets.
• Collaborate with customers to identify and address implementation activities for a seamless experience.
• Install and customize applications for new customers and conduct training sessions for users.
Requirements:
• IT qualification/degree with knowledge and experience in Application Support, Windows, Databases, and Remote Access Tools.
• Proficiency in using service desk ticketing tools such as Jira.
• Confidence and clarity in communicating over the phone, with a high degree of autonomy.
• Minimum of 2 years' experience in second-line support is desirable.
• Must be able to drive and live within a one-hour commute to the office.
Estimated Salary: £35,000 per annum.
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Technical Support Specialist
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