Technical Support Specialist
3 weeks ago
About the Role:
We are seeking a highly skilled professional to join our team as a Technical Support Specialist. This is an exciting opportunity for someone with experience in IT and AV support to take their career to the next level.
Key Responsibilities:
- Provide first-line technical support to our team members and clients via phone, email, or on-site visits.
- Troubleshoot and resolve technical issues related to hardware, software, and networking systems.
- Collaborate with external vendors and support services to resolve complex technical issues.
- Install, maintain, and troubleshoot IT and AV hardware/software.
Requirements:
- 2+ years of experience in a helpdesk or technical support role.
- Strong knowledge of IT and AV systems, including hardware, software, and networking.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
Benefits:
- Competitive salary: £35,000 - £45,000 per annum.
- 20 days' annual leave plus bank holidays.
- Medical cashback scheme.
- Enhanced pension contributions.
- Season ticket loan scheme.
- Employee Assistance Programs.
- Staff discounts.
How to Apply:
If you are a motivated and organized individual with a passion for technology, please submit your application.
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