Second Line Technical Support Specialist

3 days ago


London, Greater London, United Kingdom Premier Group Recruitment Full time
Job Title: 2nd Line Support

About the Role:

Premier Group Recruitment is seeking a skilled 2nd Line Support engineer to join our client, a leading MSP in the City of London. As a 2nd Line Support engineer, you will be responsible for providing expert-level technical support to customers for complex and challenging tickets.

This role involves involvement in various ITIL processes, including problem, change, knowledge, and configuration management. The successful candidate must have proven experience working for an MSP previously and possess excellent customer-centric skills.

Key Responsibilities:

  • Provide technical support for complex and challenging tickets
  • Participate in ITIL processes such as problem, change, knowledge, and configuration management
  • Collaborate with internal teams to resolve issues efficiently

Requirements:

  • Proven experience in Managed Services
  • Strong knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls)
  • ITIL Framework proficiency
  • Cloud expertise (Microsoft 365, Azure IaaS)
  • Proficiency in core Microsoft services (Exchange, SharePoint, Teams, Active Directory, Entra ID, Intune, Autopilot)
  • Advanced troubleshooting skills for Microsoft Server and Desktop Operating Systems
  • Experience with Hyper-V and/or VMware virtualization environments
  • Knowledge of enterprise backup and recovery solutions
  • Strong understanding of security best practices

What We Offer:

A competitive salary of £38,000 per annum, reflecting the importance of this role and your skills.



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