Third Line Support Specialist

4 days ago


London, Greater London, United Kingdom Spectrum IT Recruitment Full time

Job Summary

3rd Line Support Specialist

This role requires a strong service desk background, great all-round knowledge of technologies, excellent problem-solving skills, and the ability to manage multiple tasks efficiently whilst maintaining communication with customers.

  • Resolve complex hardware and software issues, reducing reoccurring incidents.
  • Collaborate with and mentor junior members of the service desk team, providing escalation, sharing knowledge, and driving standards.
  • Provide technical assistance with the planning and implementation of internal and customer IT Projects.
  • Create and maintain documentation for technical procedures, configurations, and solutions.
  • Support the Sales and Account Management Teams with customer-facing technical pre-sales assistance.
  • Experience in both Linux and Windows operating environments.
  • Understanding of networking fundamentals (routing, switching, VLANs, IPSec, and firewalling).

Company Benefits

  • Full training provided and career progression opportunities.
  • Company Events, including occasional trips abroad.
  • Annual Leave: 20 days holiday per year plus bank holidays, with the addition of one extra day for every year of service (up to 25 days).
  • On-site Parking: Hassle-free parking is available for all employees.
  • Pension Scheme: We offer a solid pension plan to support your future.
  • Cycle-to-Work Scheme: ?
  • Employee Wellbeing Support: ?

£40,000 - £45,000 per annum range, DOE. Office-based with the possibility to work from home 1-day per week following successful completion of probationary period.



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