Helpdesk and Infrastructure Technician

2 weeks ago

London, Greater London, United Kingdom Baker & McKenzie Rechtsanwaltsgesellschaft mbH Full time
About the Company

Baker McKenzie is a leading global law firm with a presence in London. We are committed to delivering exceptional service to our clients and fostering a culture of innovation and excellence.

Job Description:

The Helpdesk and Infrastructure Technician will play a critical role in supporting the firm's IT infrastructure and resolving technical issues efficiently. This position requires strong technical expertise, excellent communication skills, and a customer-centric approach.

Key Responsibilities:
  • Provide technical support for client facilities, including video conferencing and in-room systems, along with audio conferencing services.
  • Perform hands-on fixes, including installing and upgrading software, managing mobile devices, supporting video conference equipment and software, and configuring applications.
  • Own and drive issues to resolution, including escalation to specialized resources within the broader IT organization.
  • Participate in improvements related to the on-site IT environment.
  • Serve as an advocate for the organization's information security management system.
  • Field incoming requests from customers via various channels in a courteous manner.
Requirements:
  • Strong experience in computer science or a related field.
  • Microsoft MCP certification desired or other appropriate certification.
  • Excellent knowledge of computer hardware, focusing on workstations and laptops.
  • Experience with Microsoft Windows 10.
  • Significant application support experience with Microsoft Office 2016 or higher.
  • Proven track record of working under Service Level Agreements and a Service Desk framework.
  • Flexibility to work on projects and tasks outside of business hours and on weekends.
Estimated Salary:

The estimated annual salary for this position is £48,000 - £58,000, dependent on experience.

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