Helpdesk ICT Technician
17 hours ago
We are seeking a highly skilled and experienced Helpdesk ICT Technician to join our team at Getting In Limited. As a Helpdesk ICT Technician, you will play a key role in providing technical support to our users, ensuring that their IT needs are met efficiently and effectively.
About the Company:
Getting In Limited is a leading provider of IT services, dedicated to delivering high-quality solutions to our clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction.
Key Responsibilities:
• Provide technical assistance to users via telephone, email, and ticket system
• Set up and configure new devices, including Smartphone devices and Office 365/Exchange console administration
• Active Directory administration, including creating new user accounts, amending permissions, and resetting network and applications passwords
• Meet and greet our user base, providing a high level of customer service and support
Requirements:
To be successful in this role, you will need to possess excellent communication and problem-solving skills, as well as a strong understanding of IT concepts and technologies. You will also need to be proactive, flexible, and able to work well under pressure.
Training and Development:
You will have the opportunity to complete a Level 3 Information Communications Technician Apprenticeship Standard, which will include remote training via Zoom and full support from a training mentor. This apprenticeship will equip you with the necessary skills and knowledge to succeed in a career in IT support.
Salary: £20,000 - £25,000 per annum (dependent on experience)
Location: Bentley Wood High School for Girls, Clamp Hill, Stanmore HA7 3JW
This is an excellent opportunity for someone who is passionate about IT and wants to develop their skills and knowledge in a supportive and dynamic environment.
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