ICT Helpdesk Technician
2 days ago
We are looking for a skilled ICT Helpdesk Technician to join our team in Northwest London. In this role, you will be responsible for providing exceptional customer service and technical support to our clients.
- Act as the first point of contact between the business and its clients.
- Diagnose and resolve 1st line assigned tickets within target resolution times.
- Keep detailed ticket notes throughout the lifecycle of a ticket.
- Escalate issues as necessary using internal processes.
As part of our team, you will have the opportunity to work with various aspects of IT Infrastructure and undertake company-funded Microsoft training.
Requirements:- Great telephone and client facing skills.
- Previous IT support experience (1 year).
- Office 365 & Exchange Online.
- SharePoint and Teams.
- Windows OS and Server.
- Active Directory.
- Self-motivation and strong team playing skills.
- The ability to build, configure, administer and support Windows devices.
- Networking skills - DNS / DHCP / TCP/IP.
Benefits include annual bonus, health insurance, pension contributions, and more.
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