ICT Helpdesk Technician

2 days ago


London, Greater London, United Kingdom In Technology Group Full time
About the Role:

We are looking for a skilled ICT Helpdesk Technician to join our team in Northwest London. In this role, you will be responsible for providing exceptional customer service and technical support to our clients.

  • Act as the first point of contact between the business and its clients.
  • Diagnose and resolve 1st line assigned tickets within target resolution times.
  • Keep detailed ticket notes throughout the lifecycle of a ticket.
  • Escalate issues as necessary using internal processes.

As part of our team, you will have the opportunity to work with various aspects of IT Infrastructure and undertake company-funded Microsoft training.

Requirements:
  • Great telephone and client facing skills.
  • Previous IT support experience (1 year).
  • Office 365 & Exchange Online.
  • SharePoint and Teams.
  • Windows OS and Server.
  • Active Directory.
  • Self-motivation and strong team playing skills.
  • The ability to build, configure, administer and support Windows devices.
  • Networking skills - DNS / DHCP / TCP/IP.

Benefits include annual bonus, health insurance, pension contributions, and more.



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