MSP Helpdesk Technician

3 days ago


London, Greater London, United Kingdom RECRUITMENTREVOLUTION Full time
About the Role:

We are seeking an experienced IT Support Specialist to join our team at RECRUITMENTREVOLUTION.

As an IT Support Specialist, you will be responsible for dealing with 1st and 2nd line support enquiries.

You will work on project-based tasks involving the installation and support of Windows PCs and Servers, Azure and Microsoft 365, VMware and Cloud Migration Services.

About You:

To be successful in this role, you will require excellent communication skills, a pleasant telephone manner, and brilliant customer-facing and customer service skills.

You will also need to have a couple of years' experience working on a Managed Service Provider (MSP) helpdesk.

Required Skills and Qualifications:
  • Excellent communication and customer service skills
  • Pleasant telephone manner
  • Couple of years' experience working on a MSP helpdesk
  • Good knowledge of common routers, firewalls, switches, workstations, laptops, and servers
  • Familiarity with Microsoft 365 administration, Microsoft Windows Server administration, SharePoint administration, and DNS, DHCP, TCP/IP
Benefits:
  • A competitive salary of £30,000 - £40,000 per annum
  • A full-time contract with a regular schedule from Monday to Friday
  • The opportunity to work on a variety of exciting projects
  • Training and development opportunities to further your skills and knowledge
],

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