Technical Support Specialist
1 week ago
**Job Summary:**
We are seeking a highly skilled Senior Service Desk Engineer to join our team in Central London. The successful candidate will be responsible for providing 2nd and 3rd line technical support, managing complex IT issues, and driving technical projects.
**Key Responsibilities:**
- Communicate effectively with clients to manage expectations and deliver solutions.
- Provide 2nd and 3rd line support and technical expertise on escalated issues.
- Manage and troubleshoot servers, networks, and cloud environments.
- Lead RMM management and projects including cloud migrations, security upgrades, and infrastructure deployments.
- Proactively monitor and maintain systems to ensure optimal performance and security.
- Collaborate with 1st and 2nd line teams to improve service delivery.
**Requirements:**
- Proven minimum 5 years MSP helpdesk experience and minimum 2 years, 3rd line experience within an MSP environment.
- Strong understanding of Windows Server, Active Directory, Exchange, Office 365, and Azure.
- Experience with firewalls, routers, and networking (VPN, VLANs, etc.).
- Knowledge of security best practices (ISO27001, GDPR compliance).
- Excellent problem-solving and communication skills.
**Benefits:**
This is a superb new career opportunity for a strong communicator with a passion for delivering excellent service and solving complex problems. In return for your commitment, we are offering a competitive salary of £42,000 - £54,000 + Hybrid Working + Great Benefits.
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