Customer Service Technician

18 hours ago


London, Greater London, United Kingdom nationalmuseums.org - Jobboard Full time

Nationalmuseums.org Job Description

We are seeking an experienced Customer Service Technician to join our Technology team. This part-time role involves providing technical assistance and troubleshooting IT-related issues.

The Job

As a Customer Service Technician, you will be responsible for resolving complex IT issues, supporting the delivery of IT projects, and performing minor repairs on IT equipment.

Main Duties:
  • Provide exceptional customer service and technical support
  • Collaborate with teams to deliver successful IT projects
  • Perform routine maintenance and repairs on IT assets

Requirements:

  • Proven experience in a Helpdesk environment
  • Knowledge of Active Directory and Azure AD
  • Working knowledge of PCs and Laptops, particularly Windows 10
  • Advanced knowledge of Microsoft Office applications
Salary and Benefits

Our estimated salary range is £31,000 - £41,000 per annum. We offer a generous benefits package, including a pension scheme, annual leave, bank holidays, and flexible working options.



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