Helpdesk and Technical Services Assistant
2 weeks ago
We are a global leader in healthcare education, patient simulation, and medical equipment. Our mission is to create innovative solutions that improve patient care and save lives.
Job SummaryWe are seeking a highly motivated and enthusiastic Trainee IT Technician to join our team. As a Trainee IT Technician, you will be responsible for providing technical support to customers, troubleshooting and resolving issues related to our hardware and software products.
Key Responsibilities- Providing technical support to customers via phone or email
- Troubleshooting and resolving issues related to our hardware and software products
- Collaborating with workshop and helpdesk teams to ensure successful handling and support of all cases and equipment
- Assisting in logging and processing support calls
- Translating technical information into terms that customers can easily understand
- Possess basic understanding of electromechanical systems
- Have some PC knowledge or experience with IT Systems
- Be able to work as part of a larger team but also autonomously
- Excellent communication and problem-solving skills
- A competitive salary of £25,000 - £30,000 per annum
- Ongoing training and development opportunities
- A collaborative and supportive working environment
- The chance to progress to more senior roles within the company
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