Helpdesk and Technical Services Assistant

2 weeks ago


London, Greater London, United Kingdom Inspiring Interns Full time
About Our Company

We are a global leader in healthcare education, patient simulation, and medical equipment. Our mission is to create innovative solutions that improve patient care and save lives.

Job Summary

We are seeking a highly motivated and enthusiastic Trainee IT Technician to join our team. As a Trainee IT Technician, you will be responsible for providing technical support to customers, troubleshooting and resolving issues related to our hardware and software products.

Key Responsibilities
  • Providing technical support to customers via phone or email
  • Troubleshooting and resolving issues related to our hardware and software products
  • Collaborating with workshop and helpdesk teams to ensure successful handling and support of all cases and equipment
  • Assisting in logging and processing support calls
  • Translating technical information into terms that customers can easily understand
Requirements
  • Possess basic understanding of electromechanical systems
  • Have some PC knowledge or experience with IT Systems
  • Be able to work as part of a larger team but also autonomously
  • Excellent communication and problem-solving skills
Salary and Benefits
  • A competitive salary of £25,000 - £30,000 per annum
  • Ongoing training and development opportunities
  • A collaborative and supportive working environment
  • The chance to progress to more senior roles within the company


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