Apprentice Technology Support Specialist
2 weeks ago
As an ICT Apprentice, you will work closely with our Senior ICT Technician to support a user base of over 15,000 end users. Your duties will include resolving routine ICT issues, contributing to new programmes and projects, and supporting users via telephone, helpdesk ticket system, and e-mails. You will also have the opportunity to gain hands-on experience with Office 365/Exchange console administration, Smartphone device setup and configuration, and Active Directory administration.
Key Responsibilities:- Support a user base of 15,000+ end users via various communication channels.
- Resolve routine ICT issues and contribute to new programmes and projects.
- Gain hands-on experience with Office 365/Exchange console administration.
- Set up and configure Smartphone devices.
- Administer Active Directory, including creating new user accounts and resetting passwords.
Training and Development: As part of your apprenticeship, you will receive training and support from our learning/training provider and our Senior ICT Technician. You will also have the opportunity to develop your communication and problem-solving skills.
Requirements:- Strong communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Basic knowledge of ICT systems and concepts.
- Desirable: experience working with Office 365/Exchange and Smartphone devices.
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