MSP Helpdesk Technician with Excellent Communication Skills
3 weeks ago
**Helpdesk Technician Position:**
We are looking for a skilled Helpdesk Technician to join our team in East London. The successful candidate will provide technical support to our clients via phone, email, and remote desktop sessions.
**Key Responsibilities:**
- Providing technical support to clients via phone, email, and remote desktop sessions.
- Resolving first- and second-line technical issues related to Windows operating systems and Microsoft Office applications.
- Collaborating with senior technicians to resolve complex technical issues.
- Participating in project work involving the installation and support of Windows PCs and servers, Azure, and Microsoft 365.
**Requirements:**
- Bachelor's degree in Computer Science or related field.
- Minimum 2 years of experience in a similar role, preferably in a managed services provider (MSP) environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Familiarity with common routers, firewalls, and switches.
- Knowledge of Microsoft 365 administration, Windows Server admin, SharePoint admin, and Windows Operating Systems.
**What We Offer:**
- A competitive salary of £28,000 - £35,000 per annum, depending on experience.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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