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Helpdesk Services Director

2 months ago

London, Greater London, United Kingdom Red King Resourcing Full time

About Our Job

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We are seeking an experienced Helpdesk Services Director to join our team. The successful candidate will have a strong background in IT service management, with excellent leadership and technical skills.

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Job Description

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The Helpdesk Services Director will be responsible for managing the day-to-day operations of our helpdesk services. This includes leading a team of support engineers, providing hands-on technical support, and ensuring that all support processes align with ITIL best practices.

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Key Responsibilities

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  • Lead and mentor a team of support engineers to ensure that they have the skills and knowledge required to provide excellent customer service.">
  • Provide strategic direction and leadership to support engineers to ensure that they have the skills and knowledge required to resolve complex technical issues.">
  • Develop and implement process improvements to ensure that all support processes align with ITIL best practices.">
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Requirements

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To be successful in this role, you will need:

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  • A strong background in IT service management, with experience in leading teams and managing helpdesk operations.">
  • Excellent leadership and communication skills, with the ability to motivate and develop a team.">
  • Strong technical skills, with experience in areas like Windows OS, networking, and Office 365.">
  • Familiarity with ITIL framework and best practices.">
  • Proficient in IT service management (ITSM) tools and remote access solutions.">
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What We Offer

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We offer a competitive salary of $95,000 per annum, plus benefits including health insurance, retirement savings plan, and paid time off.