Global Helpdesk Director

3 weeks ago


London, Greater London, United Kingdom La Fosse Full time

La Fosse's internationally recognized client is looking for a skilled Technical Support Services Leader to drive continuous improvement initiatives and adopt industry best practices in global service desk operations. The successful candidate will have significant experience in managing global helpdesk teams, expertise in ITIL and ITSM frameworks, and a proven track record in analyzing performance metrics and driving improvements.

About the Job

The role involves overseeing a global service desk team, ensuring operational excellence, customer satisfaction, and alignment of IT services with broader business objectives. Responsibilities include establishing and refining ITIL-based processes, collaborating with stakeholders to align on service expectations and SLAs, and implementing performance metrics to improve service desk efficiency.

Key Responsibilities
  • Oversee a geographically distributed service desk team.
  • Collaborate with stakeholders to align on service expectations and SLAs.
  • Implement performance metrics and analyze data to improve service desk efficiency.

A competitive salary of £50,000 + 10% Bonus, Pension Scheme reflects the company's commitment to attracting top talent. If you are a skilled professional with a passion for delivering exceptional technical support services, please consider this exciting opportunity.



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