Global Technical Helpdesk Professional
1 week ago
We're seeking a skilled and dedicated professional to fill the role of Helpdesk Consultant at Mint Service Desk. This position offers an exciting opportunity for individuals looking to excel in technical support and make a meaningful impact on our clients' experiences.
About the Role:
The successful candidate will have prior experience in a helpdesk or technical support role and possess strong problem-solving skills with a customer-first approach. They will also be familiar with helpdesk software and have basic technical troubleshooting skills.
Key Responsibilities:
- Deliver high-quality technical support to our clients through various communication channels.
- Collaborate with internal teams to improve knowledge base content and support processes.
- Maintain accurate records of client interactions, including technical issues and resolutions.
Benefits:
- A competitive salary package, including an estimated $70,000 - $90,000 per annum, depending on location and experience.
- Opportunities for professional growth and development in a dynamic environment that values creativity, teamwork, and customer satisfaction.
- A comprehensive benefits package, including medical, dental, and vision coverage.
What We're Looking For:
We're seeking a highly motivated and skilled individual who is passionate about providing exceptional technical support and customer satisfaction. The ideal candidate will have a strong customer-first approach, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment.
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