IT Operations Lead

2 weeks ago


London, Greater London, United Kingdom Armstrong Knight Full time

**Armstrong Knight is seeking an IT Operations Lead to join our team.** As a key member of our operations team, you will be responsible for ensuring the smooth deployment of servers, networks, and PCs using automation.

The ideal candidate will have experience in engineering and team management, with a strong background in scripting and process improvement. You will work closely with our Team Leader to manage helpdesk requests from clients and assign tasks to team members based on SLAs, skills, and capacity.

Responsibilities:

  • Develop and implement automation scripts to reduce errors and break-fix requirements.
  • Manage helpdesk requests, assigning tasks to team members and ensuring timely completion.
  • Collaborate with the Team Leader to ensure tasks meet quality standards for standardized builds.
  • Work with the Operations Manager to improve processes for maintaining deployment records and techniques.
  • Develop KPIs for performance reporting and create dashboards, audits, and integrations with 3rd-party systems.
  • Provide onsite support to clients, liaising with team members and adhering to client Service Level Agreements.
  • Define installation tasks for the engineering team and communicate requirements to the Operations Manager.
  • Allocate 3 hours per week for learning and development, with all exam costs covered.

Salary:** £60,000 - £80,000 per annum, depending on experience.


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