Helpdesk Engineer Position
3 weeks ago
Job Description:
Cantium Business Solutions seeks a skilled IT Infrastructure Technician to join their team. As a Helpdesk Engineer, you will be responsible for providing expert technical support to customers across various sectors.
About the Company:
Cantium Business Solutions is a leading provider of back-office services, partnering with local government, education, and private sectors to deliver tailored solutions. Our focus on insight and collaboration ensures that we remain connected to our clients' needs, enhancing their business priorities such as IT strategy and architecture, project management, and fully managed IT services.
Key Responsibilities:
- Provide technical guidance to customers on available systems, products, and services
- Manage calls according to Cantium's standards, ensuring detailed call notes are recorded for all steps taken toward resolution
- Stay updated on trends and developments within the ever-evolving information technology industry
Requirements and Qualifications:
- Experience with IT infrastructure, including hardware, databases, operating systems, and local area networks
- Proficiency in Windows server environments, Microsoft cloud solutions (including Intune), and familiarity with storage, backup, and virtualisation architecture
- Strong communication skills and ability to work effectively in a team environment
Benefits:
- An estimated salary of £23,000 per annum
- 25 days of annual leave, plus bank holidays
- Additional day off at Christmas
- Access to a generous discount scheme
- Life assurance coverage and health cash plan initiative
Company Culture:
Cantium Business Solutions is committed to fostering a collaborative and supportive work environment. Our team is dedicated to helping individuals achieve a great work-life balance through our flexible approach to work.
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